Bridge (en)ArchivedApprenNet - Technical Issues Uploading VideosWhy does it say "We are having trouble talking to the servers" in ApprenNet?

Why does it say "We are having trouble talking to the servers" in ApprenNet?

If you are getting the "We are having trouble talking to the servers!" error message, there was some Internet connection problem during the file upload process.

Here are a few tips to help fix this problem:

  • Make sure you are connected to a strong WiFi connection. Mobile internet speeds often aren't fast enough to upload videos.
  • Don't let your device fall asleep during the upload process. This can happen if the upload is taking a long time. Falling asleep will typically disconnect you from the Internet and cause this error to happen.

Here are some special tips if you are on a mobile device such as an iPad or tablet:

  • Record your video with the front-facing camera. This will help keep the video file small and reduce the likelihood of having upload problems.
  • Try uploading from another device. Sometimes mobile devices have slower Internet connections. With the video recorded on your mobile device, you can try transferring it to your computer and uploading in a Web browser like Firefox or Chrome, which tend to be a bit faster. Refer to your mobile device's documentation for how to transfer files from the device to your computer.