Bridge (en)Admin Guide UsersHow do I set a password for a user in my account using a password reset request?

How do I set a password for a user in my account using a password reset request?

You can use a password reset request to reset a user's password. When using the Password Reset Request, the user will receive an email containing a link that will allow them to choose a new password.

You can also set a password via CSV file.

Notes:

Open Admin Menu

In the Global Navigation menu, click the Application Switcher icon [1]. Then, click the Admin menu option [2].

Note: The Global Navigation menu may differ depending on what is enabled in your account.

Open Manage Users

In the Users and Permissions menu [1], click the Manage Users link [2].

Send Password Reset Request

In the Users page, click the name of the user who should receive a Password Reset Request.

Select Message

Click the Message icon.

Edit User Details

Edit Learner Details

If no Message icon displays, click the Edit User button. Ensure the user is subscribed to notifications [1] and the user has an email address [2].

Select Message Type

Select Message Type

Select the Password Reset Request option.

Send Password Reset Request

Send Password Reset Request

Click the Send button.

User View

Learner View

The user will receive an email containing a button that will allow them to set another password.

Note: The user must reset their password within 24 hours after receiving the email.