MasteryConnect Khoros

Troubleshooting: Viewing an Assessment Document

Updated Jan 13, 2021

The following guide will help you troubleshoot issues when an assessment is not loading, or visible in the document viewer. 

One reason that an assessment may not be loading correctly is because it has been deleted by the original owner. In this case, you will see a banner that will let you know the assessment has been deleted. You will still be able to access this assessment in trackers, but if you would like to add it to a new tracker you will need to clone the assessment.

Note: This method will not work for item bank assessments or assessments without a document attached.

Hover Over Help Menu

Hover Over Help Menu

When an assessment is not displaying correctly hover over the help menu below the assessment.

Regenerate Assessment

Regenerate Assessment

Click on the Regenerate Now button to regenerate the assessment.

The assessment will be regenerated.

Note: If there is an error regenerating the document please submit a support ticket.

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