Certica Products

Accessing ItemLogic

Updated Mar 24, 2021

Before trying to access ItemLogic, please ensure you have a screen resolution of 1024x768 pixels or higher, and at least one of the following browsers installed on your computer:

  • Google Chrome 30 (or greater)
  • Mozilla Firefox 30 (or greater)
  • Microsoft Internet Explorer 9 (or greater)

In your Internet browser, enter the ItemLogic URL: app.itemlogic.com/login

Log In to ItemLogic

Log In to ItemLogic

Enter your email address associated with your ItemLogic account in the Email Address field [1].

Enter the password associated with your ItemLogic account in the Password field [2].

Click the Login to ItemLogic button [3].

Note: If this is your first time logging in to ItemLogic,

  • Check your email inbox for an ItemLogic welcome email that contains a temporary password.
  • After logging in, confirm and provide up-to-date profile information.
  • Update your password.

Request Password Reset

Request Password Reset

To request a password reset, click the Reset Password button.

Enter Email

Enter Email

Enter the email address associated with your ItemLogic account in the Email Address field [1]. Then click the Send Request button [2].

ItemLogic will send an email to your inbox with a reset password link.

Reset Password

Reset Password

In the password reset email, click the provided link.

On the Reset Your Password page, enter your new password in the New Password field [1]. Then confirm your new password in the Confirm Password field [2]. Then click the Reset Password button [3].

Note: If you never receive your password reset email, check your email spam and junk folders.

Request Assistance

To request assistance from ItemLogic Client Services, Submit a Ticket (or click New Support Ticket from the top of the screen).

Checking Ticket Status

If you’d like to track the activity of your support ticket, register for the Certica Info Center which will enable you to sign in. Once you sign into the Certica Info Center, you may click Check Ticket Status. For additional details, refer to the FAQ article, "How can I view and update my existing tickets?"

If you experience any problems with this process, please email support@certicasolutions.com.

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