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Updating Certify Home Pages for Outages

Updated Mar 24, 2021

Updating Certify Home Pages for Outages 

When an outage is planned the Certify Home pages should be updated prior to and after the outage.

This should be done in CA, TX, AO and CEE instances. Under Administration tab select Console. Then scroll down to the Property Settings and click Support Contact Information settings.

Change the Contact Information section using the text below for each instance. Be sure to update the outage dates and times. Please note that if you need to add any additional links you must use the format below for security:

<a href="http://www.certicasolutions.com/xxx/" target="_blank" rel="noopener noreferrer">form</a>.<b><p align="center"><span style="color: black;">

CA Outage:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: red;"> The Certify Rule Library, CertifyCALPADS Rule Library,  <br /> and the CertifySEIS Rule Library <br />will be unavailable Saturday, 5/16/2020 from <br /> 4:00 AM until 6:00 AM Pacific Time <br /> as we perform system maintenance.</span></b></p>

TX Outage:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: red;"> The Certify Rule Library and the CertifyPEIMS Rule <br /> Library will be unavailable Saturday, 5/16/2020 from <br /> 6:00 AM until 8:00 AM Central Time <br /> as we perform system maintenance.</span></b></p>

AO Outage:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><b><span style="color: black;">Status</span><br><span style="color: red;"> The Certify Rule Library will be unavailable <br /> Saturday, 5/16/2020 from 7:00 AM until 9:00 AM  <br /> Eastern Time as we perform system maintenance.</span></b></p>

CEE Outage:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: red;"> The Certify Rule Library, the CertifyCALPADS Rule <br /> Library, the CertifySEIS Rule Library, <br /> and the CertifyPEIMS Rule Library  <br /> will be unavailable Saturday, 5/16/2020 from <br /> 8:00 AM until 10:00 AM Central Time <br /> as we perform system maintenance.</span></b></p>

Review the changes on the home page of each instance.

After the outage is over, restore the  Support Contact Information settings to normal using the text below for each instance:

CA Normal:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com"target="_blank"  rel="noopener noreferrer">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: rgb(123,193,67);"> The Certify Rule Library is currently available.<br>The CertifySEIS Rule Library is currently available.<br>The CertifyCALPADS Rule Library is currently available.</span></b></p>

TX Normal:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: rgb(123,193,67);"> The Certify Rule Library is available.<br>The CertifyPEIMS Rule Library for <br> TSDS files is available.<br></span></b></p>

AO Normal:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: rgb(123,193,67);"> The Certify Rule Library is currently available.</span></b></p>

CEE Normal:

<p align="center">Have a question or need assistance?</p><p align="center"><b><span style="color: black;">End Users</span></b><br>Please contact your district's Certify coordinator.</p><p align="center"><b>

<span style="color: black;">District Certify Coordinators</span></b><br />Please contact Certica Solutions<br />Email:<a href= "mailto:support@certicasolutions.com">Support@CerticaSolutions.com</a>

Phone: (855) 766-9916 ext 3</p><p align="center"><b><span style="color: #FF6600; font-size: 14p">Certify Rule Requests</span></b><br />Request rules for the Certify Rule Library by<br />completing this <a href="http://www.certicasolutions.com/CRL-Rule-Request/" target="_blank"  rel="noopener noreferrer">form</a>.<b><p  align="center"><span style="color: black;">Certify Training Video (5 min) is located <a href="https://www.certicasolutions.com/certify-training.html"target="_blank"  rel="noopener noreferrer">here</a>.<b>

<p align="center"><span style="color: red;"><p align="center"><b><span style="color: black;">Status</span><br><span style="color: rgb(123,193,67);"> The Certify Rule Library is available.<br>The CertifyPEIMS Rule Library for <br> TSDS files is available.<br>The CertifySEIS Rule Library is available.<br>The CertifyCALPADS Rule Library is available.<br></span></b></p>

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