To update NextGen whitelist
If your IP address changes and you need to update the NextGen whitelist, here is what you do:
1. Create a Jira ticket for the request. (Put it in Keith's name and he'll triage the ticket and then put it in Kevin's name.)
2. There is no need for a Freshdesk ticket for this type of whitelist. (However, there is a need for a Freshdesk ticket to update the Certify websites whitelist.)
Kevin will have to update the load balancer that does not require any downtime.